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Open access 2026

STAKEHOLDER COLLABORATION, ORGANISATIONAL TRUST, DIGITAL-GREEN CAPABILITY AND SUSTAINABLE SOCIAL IMPACT: A CONCEPTUAL FRAMEWORK FOR RESPONSIBLE COLLABORATION

Responsible sustainability programmes in India increasingly depend on collaboration among firms, public agencies, civil-society organisations, technology providers and communities, yet collaboration alone may not ensure sustainable outcomes. This conceptual paper develops a framework integrating stakeholder collaborati...

Mahendra H. R., S. H, A. G. et al. · 0 citations
Review Open access 2026

DIGITAL TRANSFORMATION, STAKEHOLDER TRUST AND GREEN INNOVATION: A CONCEPTUAL REVIEW OF SUSTAINABLE BUSINESS PERFORMANC

Digital transformation has become a key strategic tool for companies to make sustainability an integral part of everyday business. However, previous studies have largely examined digital capability, stakeholder trust, green innovation and sustainable performance in separate streams and have not explained how these cons...

A. G., S. H, Mahendra H. R. et al. · 0 citations
Open access Aug 2026

From Trial to Commercial Value: A Customer-Value Architecture for AI-Enabled Retail and Service Technologies

Retailers and service firms use scan-and-go systems, autonomous stores, conversational agents, voice assistants, service robots and AI-supported recommendations at different points in the customer journey. Research explains many drivers of technology acceptance, but commercial value also depends on what happens after t...

A. G., S. H, Mahendra H. R. et al. · 0 citations

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