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A. Kapterev

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Open access Sep 2026

Service Quality Assessment Calculator as a Library Analytics Tool

The purpose of the work is to elaborate the complex index for independent estimating the quality of library services (I НОК ), which includes 4 sub-indices of the 100-points scale; as well as to propose the complex instrument for assessing various aspects of library services. It is in free access and copying for re...

A. Kapterev · 0 citations

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