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Review Open access Sep 2026

Generative AI in Academic Libraries: A Systematic Review of AI-Mediated Reference Services, Librarian Roles, and User Trust

Introduction: Generative Artificial Intelligence (AI), and in particular large language models such as ChatGPT, is being gradually integrated into the systems and workflows of academic libraries. Consequently, it is transforming the nature of reference services, reshaping the work of librarians, and influencing the inf...

A. Sheikh · 1 citation

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