Transformational Leadership and Work Environment Effects on Employee Engagement and Customer Service Quality
Yuda Padriyadi, A. Surya, Hasbullah et al.
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Open access
Oct 2026
Transformational Leadership and Work Environment Effects on Employee Engagement and Customer Service Quality
This study examines the relationships between transformational leadership, work environment, and employee engagement and customer service quality at PT Anak Tuha Abadi, including the mediating role of employee engagement. A quantitative cross-sectional study was conducted with 73 employees selected through saturated sa...
Yuda Padriyadi, A. Surya, Hasbullah et al.
· Jurnal Relevansi : Ekonomi,... · 0 citations