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Author

Ade Iskandar Nasution

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Open access Aug 2026

Extending the Technology Acceptance Model: The Role of Trust and Privacy Concerns in AI Chatbot Adoption for Islamic Mobile Banking

This study aims to examine the factors influencing customers’ attitudes and behavioral intentions toward using AI chatbots in Islamic mobile banking applications by extending the Technology Acceptance Model (TAM) with trust and privacy concern variables. A quantitative research design was employed, and data were collec...

Adi Indradi, Nuraeni, Hasti Pramsti Kusnara et al. · 0 citations

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