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Al-Ayedh Hassan

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Open access Sep 2026

An Explainable Machine Learning Framework for Customer Churn Prediction and Retention in IT Service Organizations

Customer churn represents a critical challenge for IT service organizations operating in competitive subscription-based markets, where customer acquisition costs significantly exceed retention investments. While machine learning has demonstrated substantial promise in identifying at-risk customers, the inherent opacity...

Al-Ayedh Hassan, Bharath Korrapati · 0 citations
Open access Jul 2026

A Distributed Multi-Agent Artificial Intelligence Framework for Proactive Cybersecurity Risk Detection and Enterprise Business Analytics

A Distributed Multi-Agent Artificial Intelligence Framework (DMAI-Cyber) that integrates proactive cybersecurity risk detection with enterprise business analytics through a collaborative architecture of specialized AI agents, offering a blueprint for organizations seeking to transform cybersecurity from a cost center i...

Al-Ayedh Hassan · 0 citations

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