Service quality is a key factor in maintaining customer satisfaction in modern retail, particularly as customers increasingly expect fast, reliable, responsive, and personalized service. This study aims to analyze the effects of Tangible, Reliability, Responsiveness, Assurance, and Empathy on customer satisfaction at P...
Nur Fajar Pono, Marsya, Amirah Azzahra Ramadhani et al.· Jurnal Ekonomi Manajemen dan...· 0 citations
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