ARTIFICIAL INTELLIGENCE-AUGMENTED OPEN INNOVATION AND KNOWLEDGE MANAGEMENT: AN EXTENSION OF THE INTEGRATED OIKM FRAMEWORK FOR TELECOMMUNICATION ORGANIZATIONS
This paper extends the author's Integrated Open Innovation and Knowledge Management (OIKM) framework, originally developed for a telecommunications operator, to account for generative and agentic artificial intelligence (AI), which the original model predates. Literature published between 2024 and 2026 on generative AI...