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Sponsored Artificial Intelligence: A Modern Approach, Global Edition Artificial Intelligence: A Modern Approach, Global Edition

Author

Ansar Sahabi

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Review Open access Aug 2026

Digitalization of gold pawn services: Customer satisfaction and innovation challenges analyzed using Indonesian bidirectional encoder representations from transformers

Background: The rapid digitalization of financial services has transformed customer interaction patterns, making user reviews a critical source for evaluating service quality. In digital gold pawn services, understanding customer sentiment is essential for sustainable digital transformation. While deep learning models...

Rahman Erama, Ansar Sahabi, Silvy Windha Mediaswari · 0 citations

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