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Author

Arnaldo Santos

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Review Open access Oct 2026

Bridging the Gap in Business Process Automation Methodologies for SMEs

Business process automation (BPA) promises efficiency and quality gains, yet many initiatives—especially in small and medium-sized enterprises (SMEs)—fail to deliver because decisions are made in a fragmented, tool-led manner and with insufficient attention to organizational readiness. This study addresses that gap by...

Sílvia Moreira, H. Mamede, Arnaldo Santos · 0 citations

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