Mind the Style: Impact of Communication Style on Human-Chatbot Interaction
It is suggested that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context.
Erik Derner, Dalibor Kučera, Aditya Gulati et al.
· Computers in Human Behavior · 0 citations