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Ayu Herisa Nabila

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Review Open access Aug 2026

Digitalization of Public Satisfaction Surveys through the SEPAKAT Sumbar Application to Support Public Service Evaluation

Digital transformation in government administration has encouraged the utilization of information technology to improve the quality of public service evaluation, one of which is through the digitalization of the Public Satisfaction Survey (PSS). The Government of West Sumatra Province developed the SEPAKAT Sumbar Appli...

Ayu Herisa Nabila, Yulia Hanoselina · 0 citations

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