Open access
2026
Understanding User Satisfaction in Online Banking: The Role of Technology Perceptions
The rapid advancement of digital technologies has transformed the banking industry, positioning online banking as a primary channel for financial service delivery. Despite its widespread adoption in Malaysia, concerns regarding usability, functionality, and security continue to shape users’ banking experiences. This st...
Tanty Husin, Azfahanee Zakaria, Nurdiyana Nazihah Zainal et al.
· International journal of res... · 0 citations