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Cahya Agung Mulyana

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Open access Aug 2026

Analisis Penerapan Kualitas Pelayanan dengan Menggunakan Indikator SERVQUAL untuk Meningkatkan Kepuasan Tamu pada Front Office Department di Hotel Benteng Bukittinggi

Front Office Department service quality is an important factor in shaping guests’ perceptions of hotel services. However, studies specifically analyzing the implementation of the five SERVQUAL dimensions and their relationship with service efficiency and guest perceptions at Hotel Benteng Bukittinggi remain limited. Th...

Amirsan Wahyudi, Cahya Agung Mulyana · 0 citations

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