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Carlos Otárola-Mermau

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Open access 2026

Design and Validation of an Agentless Web Application for IT Infrastructure Operations Management

The manual management of information technology (IT) infrastructure operations at an IT services company in Lima, Peru, was characterized by fragmented procedures, delays, and limited traceability, which hindered service continuity and compromised information security. This study presents the design, development, and v...

Carlos Otárola-Mermau, Alex Pacheco-Pumaleque · 0 citations

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