Author

Changshuai Wei

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Preprint Aug 2026

Self-evolving Agentic Customer Support System at LinkedIn

Enterprise support agents operate in rapidly changing environments where policies, product capabilities, and knowledge bases evolve continuously, making static assistants brittle and costly to maintain. We present LinkedIn's self-evolving agentic support system, which integrates retrieval-augmented generation with evol...

C. Wang, Mengdie Tu, Qianyu Zhang et al. · 0 citations

Preprint Aug 2026

From Prediction to Incrementality: Causal Optimization for Large-Scale Targeting and Recommendation

The end-to-end treatment policy delivered a statistically significant $+7.20\% lift in the primary long-term-value metric, demonstrating the feasibility of production-scale causal optimization under business constraints.

Changshuai Wei, John Bencina, Phuc Nguyen et al. · 0 citations