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Sep 2026
Cultural Tourism Experience and Tourist Satisfaction at a Heritage Site: An Extended ACSI Model
Based on the American Customer Satisfaction Index (ACSI) model, this study incorporates the experiential characteristics of cultural tourism and constructs a theoretical framework encompassing tourist cultural expectations, cultural perceived authenticity, cultural perceived value, tourist satisfaction, tourist loyalty...
Fang-Zhou Liu, Liang Dai, Gui-Ying Li et al.
· Sustainability · 0 citations