Review
Open access
Sep 2026
Multidimensional service quality and its associations on customer satisfaction, loyalty, and word-of-mouth intention in community pharmacies: a structural equation modeling study
Pharmacist-customer interpersonal communication and pharmaceutical counseling showed the strongest positive associations with customer satisfaction, underscoring the importance of customer-centered pharmaceutical services and providing evidence to guide service quality improvement in community pharmacies in urban Vietn...
T. Nguyen, T. Ho, Dung Anh Doan et al.
· BMC Health Services Research · 0 citations