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Author

D. Goyeneche

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Open access Aug 2026

Moral agency and status validation: the influence of service robots in preferential treatment dynamics

This study aims to examine how service agent type (human vs. robot) influences customers’ emotional responses to preferential treatment. While service robots are increasingly deployed in frontline roles, it remains unclear whether they can effectively deliver relational benefits that rely on perceived intentionalit...

Vivian Pontes, D. Goyeneche, Nicolas Pontes et al. · 0 citations

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