Author

D. Rawlinson

2 papers indexed here

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Open access Aug 2026

Analysing dispatch decision making in high-complexity environments: The P.A.T.H.S. framework

Background Decision-making in emergency services involving the allocation of scarce resources is a key challenge for large, complex organisations required to prioritise demand against multiple, often competing criteria. Emergency Medical Dispatch is a case in point, where Enhanced and Critical Care Teams (ECCTs) repres...

N. Rees, J. Angouri, S. Ting et al. · medRxiv · 0 citations

#human-computer interacti... Preprint Sep 2026

Situated Action in Pre-Hospital Critical Care Dispatch: Identifying where and how Algorithmic Assistance might be useful in the daily work of specialist Emergency Medical Dispatchers

This study uses ethnographic immersion and observation as contextual inquiry to understand situated action at an Emergency Medical Dispatch critical care hub. The work is a response to the urgent need to recruit context-specific knowledge and participation into design that helps to narrow the AI Chasm - the gap between...

Ben Wilson, Matt J. Roach, Greg Browning et al. · 0 citations