FroLineR: Front-Line Response with Retrieval-Augmented Prompt-Engineered Reply Generation for IT Help Desks
IT help desks at large organizations face a high volume of recurrent, well-documented user requests that nevertheless require human-written replies, creating a persistent staff workload that is repetitive in content but non-trivial in tone and procedural correctness. We present FroLineR, short for Front-Line Response,...
Alexandru Dima, Marian Mihailescu, Darius Mihai et al.
· Applied Informatics · 0 citations