Darshan Bhansali

A Multi-Agent Generative AI and Machine Learning Framework for Autonomous Incident Intelligence, Predictive Service Assurance, and Customer Experience Optimization in Cloud-Native Digital Service Platforms

The growing complexity of the online service platforms based on the cloud has posed new challenges to the traditional IT operations unprecedentedly, and reactive incident management is no longer adequate in ensuring the reliability of service and customer satisfaction. The authors present a Multi-Agent Generative AI an...