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Author

David Rodríguez-Lorenzo

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Review Open access Sep 2026

[Translated article] Listening to transform: Impact of patient experience on the improvement of an outpatient pharmacy unit.

OBJECTIVE Patient experience is currently recognised as one of the pillars of healthcare quality and a key tool for guiding organisational improvement. This study aimed to evaluate how the systematic collection of patient experience through surveys, integrated into a Quality Management System (QMS), can drive improveme...

S. Vázquez-Gómez, Susana Castro-Luaces, L. Herrero-Poch et al. · 0 citations

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