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Author

Denok Lestari

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Review Open access Aug 2026

Tourism English Manner in Guest Complaint Handling: Hospitality Students’ On-the-Job Training Experiences

Effective guest complaint handling in hospitality requires the integration of linguistic competence, emotional awareness, politeness, and professional service behavior. However, these competencies are often examined separately, resulting in a fragmented understanding of hospitality communication. This study explores To...

Ni Made Ayu Sulasmini, Denok Lestari, N. N. Benu · 0 citations

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