Conference
Open access
2026
Unveiling the Research Frontiers of Chatbot Adoption in Banking: A Bibliometric Analysis
The study explores the research agenda in relation to chatbots' adoption in the banking industry against the backdrop of intense digital transformation and increasing incorporation of artificial intelligence into the financial services. The study is carried out within the framework of the bibliometric analysis in order...
Dhanya C, R. K
· SHS Web of Conferences · 0 citations