Explainable AI for Non-Expert Users: A Systematic Mapping Study Using the Petersen et al. SMS Approach
Artificial intelligence (AI) has transformed major sectors such as healthcare, marketing, education, and finance, but the opacity of AI decision-making remains a major obstacle for non-expert users. Explainable AI (XAI) aims to close this gap by making AI decisions clear, interpretable, and understandable. Despite subs...