Skip to content

1 paper indexed here

We haven’t gathered this author’s papers yet. Follow them and we’ll fetch their work.

Not the right person? Other researchers publish under this name.

Aug 2026

The refined interaction value framework: advancing value co-creation in human–AI service systems in the AI-era

This paper aims to advance understanding of value co-creation and value co-destruction in artificial intelligence (AI)-enabled services by introducing the Refined Interaction Value Framework (R-IVF). The R-IVF explains how interaction value depends not only on technical performance, but also on how users interpret...

E. Wang, Pierre R. Berthon, Joby John · 0 citations

We use cookies to run the site and, with your consent, for analytics and to show ads. See our Cookie Policy.