This study aims to examine the effect of service quality and facilities on customer satisfaction at PT. Pegadaian Branch Service Unit (UPC) Paniki. The research was motivated by several issues in service delivery, including long waiting times, changes in fund disbursement procedures, uncomfortable room temperatures, li...
Thelya Visencia Claribel Kansil, C. Langi, Nisba Silvana et al.· Lokawati : Jurnal Penelitian...· 0 citations
This study aims to analyze service quality and its relationship with student satisfaction in the Department of Business Administration, Business Management Study Program, Manado State Polytechnic, using the Service Quality (SERVQUAL) approach. A quantitative descriptive-survey design was employed. Data were collected t...
Christiani Militia Wangko, J. Makapedua, Nisba Silvana et al.· Lokawati : Jurnal Penelitian...· 0 citations
This study aims to analyze the effect of Trust and Promotion on Customer Loyalty at PT. Pegadaian UPC Mapanget Office, both partially and simultaneously. This study employed a quantitative approach using descriptive and field research methods. The sample consisted of 100 respondents who were customers of PT. Pegadaian...
Marshanda Wenas, A. Kumaat, Adelaida Joroh et al.· Lokawati : Jurnal Penelitian...· 0 citations
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