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Eka Anjani Sapitri

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Open access Aug 2026

From Digitalization to Public Adoption: An Analysis of Innovation Diffusion of the AMAN Application in the Transformation of Public Services in Pekanbaru City

Quality public services are one of the indicators of successful government administration. Public service innovation represents a form of governance reform aimed at improving the effectiveness of service delivery. This study aims to analyze the implementation of public service innovation through the Multipurpose Safe a...

Eka Anjani Sapitri, Lolita Deby Mahendra Putri · Jurnal Ilmu Sosial dan Ilmu... · 0 citations