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Elçin Noyan

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Open access Sep 2026

AI-driven passenger experience monitoring in railway operations: a Reddit-based NLP analysis of service failures, sentiment and operational priorities

An artificial intelligence (AI)driven framework for using passenger-generated social media discourse as a complementary source of operational intelligence in railway service quality management and highlights social media as a democratic space for public accountability in transit management.

Sezai Tunca, Elçin Noyan · 0 citations

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