Open access
Sep 2026
AI-driven passenger experience monitoring in railway operations: a Reddit-based NLP analysis of service failures, sentiment and operational priorities
An artificial intelligence (AI)driven framework for using passenger-generated social media discourse as a complementary source of operational intelligence in railway service quality management and highlights social media as a democratic space for public accountability in transit management.
Sezai Tunca, Elçin Noyan
· Railway Sciences · 0 citations