Human-Ai Interface: Assessing The Role Of Explainable Ai (Xai) In Mitigating Knowledge Worker Resistance And Fostering Trust During Ai-Driven Business Process Automation
The study concludes that Explainable AI is not only a technological enhancement but also a strategic tool for promoting employee trust and supporting effective digital transformation and recommends that organizations prioritize explainability, invest in AI literacy and training, and develop transparent AI governance fr...