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Ezekiel Anthony

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Open access 2026

Application of the Kano Model to Evaluate Healthcare Management in Public Hospitals

In public hospitals, healthcare management is essential to guaranteeing effective healthcare service delivery. To assess healthcare management characteristics based on patient perceptions in Malaysian public hospitals, this study uses the Kano Model. Healthcare management traits were categorised into Attractive, One-di...

Ezekiel Anthony, Norshahrizan Nordin · 0 citations

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