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F. Amahi

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Review Open access 2026

Assessing how AI-driven chatbots impact customer experience and satisfaction in Nigerian commercial banks

This study is a systematic and explorative review research method with the aim of ascertaining how AI-driven Chatbots impact customer experience and satisfaction in Nigerian Commercial banks. AI-driven chatbots are software applications powered by artificial intelligence technologies that interact with users through te...

Dr. Ernest Jebolise Chukwuka, F. Amahi · 0 citations

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