Preprint
Aug 2026
Who Trusts AI with Their Emotions? Trust Formation and Sociodemographic Variation in LLM Use for Emotional Support
It is found that users experience empathy and anthropomorphism as a unified"Humanlikeness"construct, and that Privacy, Personalization, and Humanlikeness drive Trust while Perceived Bias degrades it.
Natalia Amat-Lefort, M. Yazan, A. C. Curry et al.
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