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Faiz Azzikri

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Open access Aug 2026

USER NEEDS ANALYSIS IN HOSTCARE APPLICATION DEVELOPMENT AS A REAL-TIME DIGITAL QUEUE SYSTEM IN HEALTHCARE FACILITIES

Healthcare services in Indonesia continue to face challenges in patient queue management, including long waiting times, uncertainty in service schedules, and the need for patients to arrive early to secure queue numbers. These issues reduce service efficiency and negatively affect patient satisfaction. This study aims...

Faiz Azzikri, R. Sabina, Yusyfina Yuniarti et al. · 0 citations

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