THE EFFECT OF ELECTRONIC WORD OF MOUTH AND ONLINE CUSTOMER REVIEW ON PURCHASE DECISION WITH CUSTOMER TRUST AS A MEDIATION VARIABLE (A Study of Fashion Products in the Marketplace among Gen Z Consumers in Kendal City)
This study aims to examine the effects of electronic word of mouth (e-WOM), online customer reviews, and customer trust on purchase decisions, as well as the mediating role of customer trust among Generation Z consumers purchasing fashion products through marketplaces in Kendal City. A quantitative approach was employ...