Fitri Widiastuti

Pengaruh Kualitas Pelayanan dan Kemudahan Prosedur terhadap Kepuasan Masyarakat pada Layanan Penerbitan Akta Kelahiran di Disdukcapil Kota Jambi

Public satisfaction with civil registration services depends greatly on administrative efficiency and service quality, particularly in processing essential documents such as birth certificates that provide legal identity and access to public services. This study examines the influence of administrative procedures and s...