Analisis Kualitas Layanan Administrasi Kependudukan Berdasarkan Tingkat Kepuasan Masyarakat di Kecamatan Manyar dengan Metode SERVQUAL dan IPA
Manyar Subdistrict is one of the most densely populated areas in Gresik Regency, creating high demand for population administration services. However, service management remains suboptimal, as indicated by the inactive official website and public complaints regarding staff friendliness. This study aims to analyze the q...