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Author

Frans Sudirja

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Review Open access Sep 2026

Analisis Customer Relationship Management (CRM) terhadap Loyalitas Pengguna Jasa Pelayaran Domestik di Kota Semarang

This study aims to analyze the effect of Customer Relationship Management (CRM) on customer loyalty among domestic shipping service users in Semarang City. The variables examined include contact quality, service personalization, and trust as predictors of customer loyalty. This study employed a quantitative approach us...

Yudis Suprayogi, Frans Sudirja, Galuh Juniarto et al. · 0 citations

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