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Review Open access Aug 2026

Artificial Intelligence and Banking Transformation: A Global Critical Narrative Review of Value Creation, Risk and Governance

Artificial intelligence has moved from specialised analytical support to a strategic infrastructure for banking, yet evidence of transformation remains more uneven than the prevailing innovation narrative suggests. This critical narrative review examines how artificial intelligence is changing bank operations, customer...

Mesud Mohammed, G. Japee · 0 citations

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