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Gazi Md. Nurul Islam

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Review Open access 2026

Knowledge Management, Customer Satisfaction and Innovation in CIMB Bank: A Conceptual Framework

Digital transformation, the rise of new competition from FinTech companies, shifting customer needs and regulatory pressures are creating a fast-paced transformation in the banking industry in Southeast Asia, and this transformation has focused on the importance of knowledge management (KM) to improve organizational pe...

Muhamad Arif Bin Hariffin, Gazi Md. Nurul Islam · 0 citations

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