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Ghassan Fathallah

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Open access 2026

Evaluating the Effectiveness of Public–Private Partnerships in Enhancing Customer Satisfaction: The Case of Liban Post

The evaluation of public-private partnerships (PPPs) can no longer be limited to an economic-efficiency logic; it requires an integrated approach centered on user-perceived value, a strategic indicator of service performance. In this context, recent literature highlights a lack of empirical tools to operationalize the...

Ghassan Fathallah, Mazen Massoud · 0 citations

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