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Author

HarshmitKaur Saluja

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Open access Aug 2026

The Employee-Customer-Finance Nexus: A Pathway to Organizational Sustainability

This study examines the employee-customer-finance nexus by investigating how employee engagement influences financial performance directly and indirectly through customer satisfaction. Drawing on the service-profit chain perspective and the resource-based view, the study conceptualizes employee engagement as an importa...

Alok Mittal, Bhardwaj Shukla, HarshmitKaur Saluja et al. · 0 citations

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