Open access
Sep 2026
DIGITAL MATURITY ASSESSMENT AND BUSINESS MODEL TRANSFORMATION IN THE BUSINESS PROCESS OUTSOURCING INDUSTRY
Purpose: This study examines how a digital maturity diagnosis can inform business model transformation in a labour-intensive business process outsourcing (BPO) firm. Research Methodology: A qualitative single-case study was conducted at PT Karya Solusi Prima Sejahtera. Evidence comprised seven purposively selected info...
Herdibudi Wibowo, D. Tricahyono
· Journal Of Resource Manageme... · 0 citations