Hollyviar Resnias Putri Zalukhu

A Two-Stage Data-Driven Framework for App Quality Monitoring: Integrating CNN-BiLSTM and Laney p’ Control Charts

Digital public service applications generate large-scale user reviews that provide valuable feedback on service quality, but their unstructured nature makes continuous monitoring challenging. This study proposes a two-stage data-driven framework that integrates FastText-based Convolutional Neural Network-Bidirectional...