ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS ELOPADA MENGGUNAKAN METODE SERVQUAL DENGAN PENDEKATAN KUANTITATIF
Puskesmas as a first-level health facility is required to provide quality services. However, limited resources and waiting times often cause a gap between patient expectations and perceptions. This study aims to analyze the level of patient satisfaction with services at Elopada Health Center using the Service Quality (...