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Open access
Sep 2026
Examining the Influence of Technological Innovation and Human Resource Capability on Competitive Advantage and its Implications for Operational Performance
This study addresses the suboptimal operational performance of the Special Terminal of PT Oleokimia Sejahtera Mas (OSM) in Dumai, reflected in service delays, limited technological innovation, and uneven human resource readiness amid rising demand and regulatory pressure. Although these constructs have been widely stud...
Tegar Sangga Buana, Elza Ratna Perbata, L. Barasa et al.
· Greenation International Jou... · 0 citations