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Ignatious Banda

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Open access Sep 2026

The Role of Artificial Intelligence in Customer Service Delivery: Evidence from Metbank

Artificial Intelligence (AI) stands as the most revolutionary new technology in the past century and has altered how economies and societies interact with technology. This research aims to explore the role of AI within the Zimbabwean banking sector and assess its impact on customer service delivery. The role of AI on c...

Sharma Tapiwa, Mable Chiripanyanga, Ignatious Banda et al. · 0 citations

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