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Author

Inayatur Robbany

2 papers indexed here

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Open access Sep 2026

Digitalization Technology and Promotion Strategy on Customer Satisfaction and Its Implications for Customer Lifetime Value in Ship Agency Business

The Indonesian ship agency business is at the heart of the country’s archipelagic trade connectivity, yet their ability to translate the service digitalization and promotional communication into long-lasting customer relationship is empirically under-explored, especially through the lens of Customer Lifetime Value (CLV...

Swarti Swarti, A. Fahmy, L. Barasa et al. · 0 citations
Open access Aug 2026

Regulatory Compliance and Passenger Safety Management in Indonesian Sea Transportation of People: A Maritime Management Stakeholder Analysis of Implementation Gaps

Indonesian sea transportation of people constitutes a critical national infrastructure serving archipelagic connectivity across more than 17,000 islands, yet the maritime management capacity to implement, monitor, and enforce the passenger safety regulatory framework governing this infrastructure remains empirically un...

Niken Sitalaksmi Widjaja, Mauritz Sibarani, Inayatur Robbany et al. · 0 citations

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