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Sponsored Design Multi-Agent AI Systems Using MCP and A2A: Engineer your own Pyt Design Multi-Agent AI Systems Using MCP and A2A: Engineer your own Pyt

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Jia-May Wu

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Sep 2026

Reframing Service Design as a Translation Mechanism

Drawing on semi-structured interviews with five Taiwanese AI-enabled SaaS providers, service design is reframed as a translation mechanism that turns needs, tacit knowledge and field conditions into actionable inputs for teams and AI systems.

Jia-May Wu, Hsien-Hui Tang · 0 citations

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